Customer service

　　In June, 1998, our company set up GrandScape service center for customer satisfaction, which was the first management system of customer service with free-charge service hotline 800, providing customers with all-weather consultancy and complain service in 24 hours a day and 7 days a week. GrandScape took communications industry as its leading business, later it established Yaxin Living Shopping Plaza, Cybermart Plaza, Oasis Spa Center, International Grand Bazaar etc. in succession. By establishment of “customer service center”, the company shows its good enterprise image, develops good will with customers, promotes efficiency of coordination and cooperation among departments, and the service center helps the company manage customers professionally, manages feedback information from customers for the company to timely adjust existing marketing tactics and service tactics for higher satisfaction of customers. Association with other management means can further improve and promote integration quality of the enterprise, keep the enterprise developing soundly in server market competition. The customer service center sorts out constructive advices from customers systematically and submit them to department concerned and answer customers, at the same time, the center uses personal service to strengthen customers faith to the enterprise, maintains customers’ legal rights and interests.
　　We sticks to service and operation idea of “ serving customers wholeheartedly and perfectly”, have developed enterprise culture of “ taking personnel as foundation”, formed GrandScape’s “ Customer Oriented” value system to really realize our service purpose of “ serving customers wholeheartedly and perfectly”. Based on the principle of thinking what customers think, meeting what customers need, providing customers with satisfactory service”, we pay attention to customers’ needs and advices at any time.